Refund Policy

1. Defective Merchandise Only: Returns and exchanges are only accepted for items that are defective.
2. Detailed Defect Description: When you receive a defective item, reach out to our customer service with a comprehensive description of the defect and the affected product.
3. Product Examination: Once we receive the returned defective item, we will carefully examine it and inform you via an appropriate communication channel within a reasonable period if you qualify for a refund or a replacement.
4. Payment Method Reversal: If you qualify for a refund or replacement, we will issue the refund for the purchase price or send you a replacement product, utilizing the same payment method you originally used.
5. Refund Processing Time: Refunds will be initiated swiftly, but kindly note that it may take up to 14 business days for the refund to reflect in your account, depending on your financial institution’s processing procedures.